Quality guarantees and returns
Please print out and complete the Priority Returns Handling Form, enclosing it with your consignment. Unless it is a diamond ring, we will simply credit you in most cases (see details below.) If you require a replacement, please include it with your next order.

You can normally expect a full credit for what you have paid us, except in the following circumstances:

1. You did not purchase this product from Stubbs&Co. It will be returned to you with an invoice for £10 s&h.

2. You changed your mind or your customer failed to purchase the product. Product was purchased within preceding seven days and is in a re-saleable condition:
– Stock products that have not been engraved, you will be credited the invoice cost less a £9.95 handling charge per item in for GBP customers or €14 for EUR customers..
– Made to order products or products that have been engraved you will be credited the 65% of the invoiced cost e excluding any engraving fee.

3. You are a retail jeweller and have purchased this product from Stubbs&Co. over 12 months ago (18 months if you are a Business Affiliate). You will be credited for scrap value less a £5 handling charge. We cannot repair items or return them to you.

4. We determine that product has been damaged whilst in your or your customer’s care. You will be credited for scrap value less a £5 handling charge. We cannot repair items or return them to you.

5. The product has been subjected to extraordinary wear in areas other than where the fault has occurred, (e.g., a dented bangle whose tongue has failed.) You will be credited for scrap value less a £5 handling charge. We cannot repair items or return them to you.

6. It is an earring or a body jewellery item that has been worn. (Wearing such an item constitutes acceptance under the Sale of Goods Act 1979, as amended in 1994, and limits remedies available to buyer. We suggest that consumers be asked to thoroughly check products, without wearing them, before “accepting” them.) You will be credited for scrap value less a £5 handling charge. We cannot repair items or return them to you.

Note that our returns policy exceeds the statutory requirement as defined by the Sale of Goods Act 1979 (as amended 1994.) Your business may also choose to adopt policies that exceed the statutory requirement for commercial reasons. For instance, you may choose to offer a full refund to your customers for whatever reason at any time. However, we cannot be expected to cover you for all losses incurred by maintaining such a policy.